No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us.
Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular clothe that you are interested in, please feel free to contact us and we will be happy to help you locate it.
Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.
Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.
Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
A ThePamplemousse account makes shopping with us much easier. Allows you to:
Browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
Check the status of your current order and keep track of previous orders.
Store your shipping and payment information to ease checking out process. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
The Pamplemousse was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
No. We do not do back orders. If an item is out of stock The Pamplemousse Customer Service Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
If the price on our website drops within 7 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Service Team by phone or email, and they'll be happy to assist you.
ThePamplemousse.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click Here to track your package.
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country.
Unfortunately, we cannot estimate and collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges.
The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
We are not able to mark orders as gifts, they will be listed as merchandise.
We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and will be destroyed by your local customs office. No refund will be made on abandoned parcels.
Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
For more information regarding your country's customs policies, please contact your local customs office.
Our customers in Brazil have informed us that all international shipments require all individuals should state their “CPF” number on invoices; also, Brazilian companies are required to include a “CNPJ” number.
Therefore, if you would like us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number so your package can smoothly clear Customs.
If your item was lost or damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible.
Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package, and The Pamplemousse will then ship you a new item immediately.
Unlike many other websites that have special rules and lots of fine print, ThePamplemousse.com offers FREE shipping on all orders placed on the website, with NO MINIMUM order sizes or special exceptions.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for shipping.
In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
It will take 7-45 days for your credit card company to process the refund and credit your account.
If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund.
If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.
For customers that paid using Western Union, we recommend using PayPal to receive your refund to avoid processing fees and get your refund immediately. If you want to receive your refund through Western Union, you will need to provide us with your necessary information and then go to a bank in your home country that supports Western Union to pick up your refund using the details we provide.
Unfortunately, we cannot give more information on how long it will take to credit your account as it depends on your bank’s procedures. We recommend contacting your bank if you have any questions regarding a refund.
Yes! ThePamplemousse.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
It takes approximately 2-3 minutes for a password reset email to be sent since we collect all requests within a 2-minute timeframe and send them out in batches.
Also, please make sure to check your “spam” or “Junk e-mail” folder in your email client. Finally, if you’re using your corporate email address, please note that that your company may have a centralized spam filter that could be blocking such emails. In such event, please check with your company’s IT department to see if they’ve quarantined any emails for you from ThePamplemousse.com and ask them to release them.
Yes! Shopify security staff go to great lengths to ensure the safety of our customers’ payment information. Not only are they PCI compliant and encrypt connections using SSL technology, they also encrypt payment information traveling within our company as well. All payment information is encrypted while in storage within a network that is firewalled off from the rest of the company and the internet.
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on ThePamplemousse.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link in your Account page.
Please double check the credit card number and expiration date on your card. Also, please be aware that ThePamplemousse.com currently accepts Visa, MasterCard and American Express for credit card payment.