Shipping & Delivery
We offer Free Shipping Worldwide ✈ NO MINIMUM Order Required.
The time frame for order delivery is divided into two parts:
1. Processing time: Order verification, tailoring, quality check, and packaging. All orders are usually sent to our manufacturers for dispatch within 48 hours after the order is placed and payment is received. The manufacturers and local Post process the orders, which takes an additional 2-4 days.
2. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Outside of the US, delivery can take between 20-35 business days.
U.S. orders usually arrive within 10-20 business days and are shipped by e-packet, which is a US Postal Service product.
After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
Please allow up to 25 business days for delivery to a U.S. address and up to 35 business days for delivery to a non-US address. Note that for some countries, shipping may take longer than estimated.
You will receive an email with tracking no. when your order ships.
To track your order, please visit Track Your Order page.
Customs, Duties and Taxes: We do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges.
The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
We are not able to mark orders as gifts, they will be listed as merchandise.
We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.
Parcels with overdue customs fees, duties and/or taxes are deemed as being abandoned and will be destroyed by your local customs office. No refund will be made on abandoned parcels.
Parcels are subject to customs inspection and may take longer to arrive than stated delivery date.
For more information regarding your country's customs policies, please contact your local customs office.
Non-Delivery, Abandonment, and Collection of Parcel: Once your order has shipped, we are unable to arrange for cancellation or rerouting of your order. Please make arrangements for collection or redelivery of your parcel locally.
Packages which are unclaimed within the stipulated timeframe are subject to disposal by either the sender's or recipient's local postal office. No refund will be made on packages which are unclaimed, abandoned or disposed of.
For more information regarding your local postal office's policies, please contact them directly.
What countries or regions do you ship to?
ThePamplemousse.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.
Read our answers to Frequently Asked Questions if you have any questions.